I guess I get to chime in on my experience.
Remember my post here:
and then this:
well.. the story does not end so well.
My original complaint on the car: "Engine idles rough, seems to have a hard time keeping the RPMs up when stopped, operates fine in moving traffic and on the freeway."
"Please rotate the tires as well, and do an alignment" "Oh yeah if possible look at the front driver window switch.. the auto rollup feature is not working"
The initial service done by Barney's was a MAF sensor, spark plugs, and an engine mount, tire rotation and alignment. Looked that the window switch, suggested replacement switch.
Barney's outsourced the alignment, no big deal, and did the rest of the work in house.
2 weeks pass, the engine idle rough problem returns. Call them up.. "Sure bring it back by no problem..."
We take it back, they have it again for a day and a half .. "Bad part, we swapped out the MAF again, all fixed up."
2 weeks pass, the engine idle rough problem returns. Call them up.. "Oh... let me look into it.. give me a call back in about 30 minutes." Next phone call "We dont have any ideas, take it to the dealer, and see what they can find."
So... this Tuesday I took it to Sanderson Volvo of Phoenix.
Timing was off, engine codes were not cleared, and oh yeah you have 2 engine motor mounts that are broken.
Now.. at this point.. Im like.. WTF.. they replaced an engine mount, they had their head in there poking around, and I have two more engine mounts broke? Well it turns out what Barney's called an engine mount is actually a torque rod at the top of the engine near the firewall (helps reduce racheting of the motor front to rear).
The rough idle was being caused by two factors
1) timing was off, and the engine codes not cleared caused the on board computer to do not so nice things to fuel control. fix timing, clear codes, runs fine.
2) engine mounts lower passenger side under the pully, and front are completely worn, so no nice vibration absorbing rubber there to smooth out the idle vibration.
That broken window switch.. yeah it functions fine the switch needed to be calibrated to recognise the top of the window distance.
Dealer fixed it up (the timing, the engine codes).. you dont want to know the cost damage there.. but knowing it is $110 just to hook it up to their diag equipment you know it wasn't cheap.
So I call Barney back and give them the scoop, and see how they want to handle this situation, I asked for a fix, and they only provided a partial fix to the problem, and in my eyes over looked obvious problems with the other engine mounts. "Oh I didnt even know those cars could be adjusted for timing, and odd that clearing the check engine light wasnt enough." No comments made about blatantly missing the two other broken engine mounts. "Well thanks for the follow up... if you have any other problems with the car.. be sure to bring it by"
I calmly said thanks for your time.
Bring it back? Again? No way.